All defect or size exchanges must go through your original place of purchase. Nfinity guarantees all products for defects within 30 days of customer receipt. Defective covers obvious mistakes in the process of manufacture. It does not mean worn out, wearing out, or dirty. Some separation of the leather from the rubber is natural wear and tear. Loose strings around the base are a sign of normal wear and tear. Issues of durability are not defects. Issues of excessive wear are not defects. For older versions of the Evolution, toe logos may separate from the shoe when exposed to liquid, including sweat, and is not considered defective under this policy. In addition, any alteration or machine wash of the shoe makes any warranty null and void. Shoe cases are a free gift and are not covered under this defect policy and are not eligible for exchanges, unless purchased separately with proof of purchase.


VIEW OUR RETAILER RETURN POLICY (Microsoft Word .doc)